Private Policy

Off and Relax Head Spa

Effective Date: November 1, 2025

Off and Relax Head Spa (“Off and Relax,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit a form, book an appointment, make a payment, communicate with us, or receive services from us.

Our website is hosted and operated using Wix, and we use Square for certain appointment booking, payment processing, customer management, and related business functions.

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

Contact Information

Name
Email address
Telephone number
Mailing or billing address

Appointment and Service Information

Appointment dates and times
Location selected
Services booked
Appointment and purchase history
Staff preferences
Cancellations or rescheduling information
Service preferences
Information or notes you voluntarily provide when booking or receiving services

Payment and Transaction Information

When you make a payment, deposit, or purchase, payment information may be collected and processed by Square or another payment processor we use.

This information may include payment card information, billing information, transaction amount, transaction date, and related payment information.

Off and Relax Head Spa generally does not directly store complete credit or debit card numbers when payments are processed by our third-party payment processors.

Website and Form Information

When you use our Wix website or submit a form, we may collect information you voluntarily provide, including your name, email address, telephone number, preferred location, requested service, questions, comments, and other information entered into the form.

Customer and Contact Management Information

Information collected through our website, Square, Wix, or direct communications may be used to maintain customer and contact records. These records may include contact information, appointment history, purchase history, communications, preferences, and other information relevant to providing customer service.

Device and Website Usage Information

When you visit our website, Wix and other technologies used on our website may automatically collect certain information, such as:

IP address
Browser type
Device type
Operating system
Pages viewed
Approximate geographic location
Referring website
Date and time of visits
Website interactions
Cookie and similar technology information

2. HOW WE USE YOUR INFORMATION

We may use information we collect to:

Schedule and manage appointments
Provide our spa and related services
Process payments, deposits, refunds, and transactions
Confirm, remind, reschedule, or cancel appointments
Respond to customer questions and requests
Maintain customer and appointment records
Personalize your customer experience
Operate and improve our website
Communicate important information regarding your appointments
Send promotional offers or marketing communications when permitted
Measure website traffic and advertising performance
Improve our marketing and advertising
Detect and prevent fraudulent or unauthorized activity
Maintain required business and transaction records
Comply with applicable legal, accounting, tax, and regulatory requirements

3. WIX

Our website is built and hosted using Wix.

Wix may process information relating to visitors who access or interact with our website. This can include information submitted through website forms as well as technical information such as IP addresses, device information, cookies, and website usage information.

We may use Wix features for website hosting, customer inquiries, forms, analytics, communications, marketing, and other website-related functions.

Information processed through Wix may be stored or processed using Wix's systems and service providers.

Wix's handling of information is also subject to its own privacy policies and terms.

4. SQUARE

We use Square and related Square services for certain business functions that may include:

Online appointment booking
Appointment scheduling
Appointment reminders
Customer and contact management
Payment processing
Deposits
Point-of-sale transactions
Receipts
Transaction records
Customer communications

When you book an appointment, provide customer information, or make a payment through Square, your information may be transmitted directly to and processed by Square.

Square's processing of information is also governed by Square's own privacy policies and terms.

5. COOKIES, ANALYTICS AND ADVERTISING

Our Wix website and third-party services may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

Keep our website functioning properly
Understand how visitors use our website
Measure website traffic
Improve website performance
Measure advertising effectiveness
Understand how customers find our business
Deliver or measure relevant advertising

We may use advertising and analytics technologies provided by companies such as Google and social media platforms.

These services may receive information about your device, browser, IP address, website activity, and interactions with our advertisements.

You may be able to manage cookies through your browser settings and, where available, through cookie controls provided on our website.

6. HOW WE SHARE INFORMATION

We may share personal information with companies that help us operate our business, including:

Wix
Square
Payment processors
Website and hosting providers
Appointment and scheduling providers
Email and communication providers
Advertising and analytics providers
Professional advisers such as accountants, attorneys, and consultants
Government or regulatory authorities when required by law

We may also disclose information when reasonably necessary to protect our business, customers, employees, rights, or property or in connection with a business transaction such as a merger, acquisition, restructuring, or sale.

We do not disclose personal information to unrelated third parties simply for them to independently market their products or services to you unless permitted by applicable law and appropriately disclosed.

7. EMAIL AND TEXT COMMUNICATIONS

If you provide us with your telephone number or email address, we may use that information for communications related to your appointment or customer relationship.

These communications may include:

Appointment confirmations
Appointment reminders
Scheduling changes
Cancellations
Customer service communications
Receipts
Follow-up communications

Where permitted and with any consent required by law, we may also send promotional emails or text messages.

You may unsubscribe from marketing emails using the unsubscribe link provided in the message.

For marketing text messages, you may follow the opt-out instructions provided in the message, such as replying STOP.

Message and data rates may apply.

Opting out of marketing communications does not prevent us from sending transactional or service-related communications when appropriate.

8. CALIFORNIA PRIVACY RIGHTS

California residents may have certain rights concerning their personal information under applicable California privacy laws.

Depending on the law applicable to Off and Relax Head Spa and the circumstances of the request, these may include rights to:

Request information about personal information we collect
Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain personal information
Obtain information concerning certain disclosures
Opt out of certain uses or disclosures when required by law
Exercise applicable privacy rights without unlawful discrimination

Certain information may be exempt from a request or may need to be retained to complete transactions, maintain required business records, comply with legal obligations, prevent fraud, or establish, exercise, or defend legal claims.

We may need to verify your identity before processing certain privacy requests.

9. DATA RETENTION

We retain information for as long as reasonably necessary to provide our services and operate our business.

This may include retaining appointment, transaction, payment, customer service, and communication records for legitimate business purposes and to comply with applicable accounting, tax, regulatory, and legal requirements.

10. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information under our control.

We also rely on established technology providers, including Wix and Square, for various aspects of our website, appointment, customer management, and payment infrastructure.

However, no website, database, electronic transmission, or information system can be guaranteed to be completely secure.

11. CHILDREN'S PRIVACY

Our website is not directed to children under the age of 13 for purposes of collecting personal information online.

We do not knowingly collect personal information online directly from children under 13 without appropriate parental or guardian involvement where required by law.

12. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party websites and services, including Wix, Square, social media platforms, maps, advertising services, and other providers.

Third parties may have their own privacy policies and data practices. We encourage you to review their privacy policies before providing information directly to them.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our website, services, technology providers, business practices, or applicable requirements.

When we update this Privacy Policy, we may revise the Effective Date displayed at the top of this page.

14. CONTACT US

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Off and Relax Head Spa

Mission Viejo, California
Temecula, California

Email: offandrelaxheadspa@gmail.com

Website: Off and Relax Head Spa website