Question 1

What should you know about parking before your visit?

Accepted Answer

Parking can vary by location, so the best way to plan ahead is to contact us before your appointment. We’ll help you get the latest guidance for your visit to Mission Viejo or Temecula.

Question 2

Should you arrive with clean hair before your appointment?

Accepted Answer

You can come as you are. Your treatment is designed to cleanse and refresh the scalp, so there’s no need to do extra prep beforehand. If you use a lot of styling products, you can still arrive comfortably and let us handle the rest.

Question 3

Do You Style Hair?

Accepted Answer

We don't provide full hairstyling or blowouts. During the blow-drying process, we will do our best to maintain your hairstyle. If you have specific requests, such as not drying your hair completely or if you don't want us to blow-dry your hair at all, please let our technician know in advance

Question 4

Can Pregnant Women Get A Head Spa?

Accepted Answer

Yes! We recommend getting clearance from your OB/GYN first and signing a waiver before the treatment.

Question 5

How often should you book a head spa treatment?

Accepted Answer

Many guests enjoy a head spa every 2 to 4 weeks, but your ideal schedule depends on your scalp needs, hair goals, and how often you want to relax. If you’d like, we can help you choose a routine that feels right for you.

Question 6

Can you come in without an appointment?

Accepted Answer

We recommend booking ahead so you can enjoy a personalized head spa experience without waiting. If you’re hoping for a same-day visit, please contact us first to check availability.

Question 7

How can you confirm the payment options before booking?

Accepted Answer

Please contact us for the most current payment options before your visit. That way, you can arrive prepared and focus on enjoying your treatment.

Question 8

How can you book your head spa appointment?

Accepted Answer

You can reserve your visit by using the booking option on our website or by contacting our team directly. If you’re not sure which treatment is the best fit, we’ll help you choose a personalized experience before your appointment.

Question 9

Can you buy gift cards for Off and Relax Head Spa?

Accepted Answer

Yes, gift cards are a beautiful way to share a relaxing head spa experience. They make a thoughtful gift for birthdays, holidays, anniversaries, or anyone who deserves some self-care. Contact us to learn about current availability and purchase options.

Question 10

What will your first head spa visit be like?

Accepted Answer

Your first visit begins with a professional scalp analysis so we can better understand your scalp and hair needs. From there, you’ll enjoy a customized Japanese-inspired treatment that gently cleanses, nourishes, and helps you fully relax. The goal is to leave you feeling refreshed, lighter, and renewed.

Question 11

How long does a typical head spa session last?

Accepted Answer

Appointment length depends on the treatment you choose. Most visits include time for scalp analysis, cleansing, and relaxation, so you can expect a calm, unhurried experience. If you want a more specific estimate for a certain service, please contact us before booking.

Question 12

What Is Your Cancellation Or Rescheduling Policy?

Accepted Answer

If you need to change your appointment, please contact us as soon as possible. This allows us to accommodate other guests and keep your treatment experience seamless. For the most accurate policy details, please reach out to our team when booking.

Question 13

Are the treatment rooms private?

Accepted Answer

Yes! We have several enclosed and private treatment rooms accommodating 1 person, a couple or 2 friends, or up to 3 people at once. All in a private setting away from the main floor.

Question 14

Can you accomidate a group?

Accepted Answer

Absolutely, rooms are set up to accommodate up to 3 at a time in one room, if you have more than 3 we would need to split the rooms up. We can accommodate larger parties as well as long as you give us ample advance notice.

Question 15

Can I book a head spa if I have colored hair, extensions, or a sensitive scalp?

Accepted Answer

In many cases, yes, but we recommend letting us know about any color treatments, extensions, sensitivity, or scalp concerns when you book. That way, we can help determine the most appropriate treatment and make any needed adjustments for your comfort and hair care needs.

Question 16

Are your head spa treatments customized for different scalp and hair types?

Accepted Answer

Yes. Every treatment is thoughtfully customized based on your scalp and hair needs, whether you are looking for deep cleansing, hydration, soothing relief, or a more relaxing wellness experience. Our goal is to create a personalized ritual that leaves you feeling refreshed and renewed.

Question 17

Is there anything I should do after my head spa treatment?

Accepted Answer

After your treatment, we recommend keeping your scalp and hair care routine gentle and avoiding harsh products right away. If we provide any specific aftercare tips based on your treatment, following them can help you enjoy the benefits of your head spa experience for longer.

Question 18

What happens during a scalp analysis before my treatment?

Accepted Answer

Your visit begins with a professional scalp analysis so we can better understand your scalp condition, hair needs, and any areas of concern. This helps us recommend the most suitable Japanese-inspired head spa experience and tailor the treatment for the best possible results.

Restore Your Scalp. Revitalize Your Hair. Relax Your Mind.

Frequently asked questions